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Q How can I contact DADI for product selection, quotation, or support?
A You can contact our business team through email, WhatsApp or WeChat to inquire about various matters such as models and quotations. We will provide you with detailed information and reply to your inquiries as soon as possible. Please feel free to send us your purchasing needs at any time.
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Q Where can I find maintenance tips for DADI agricultural machinery?
A You can obtain all the maintenance points from our supporting operation and maintenance instructions and supporting service documents, or browse our official website and official account to learn, fully guaranteeing your daily maintenance needs.
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Q Can DADI provide setup, operation, or maintenance guidance?
A We can provide written detailed tutorials, video tutorials, and online remote guidance on equipment installation, operation, and daily maintenance to meet your after-sales needs.
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Q Can distributors request product materials for local sales?
A Sure, dealers can apply for various product information for local promotion and sales. We will provide product brochures, promotional videos and other materials for your market promotion. Please feel free to contact our business personnel to obtain relevant materials.
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Q Can buyers arrange a factory visit or online factory inspection?
A Sure, customers can make appointments for on-site visits to the factory and also support online real-time video factory inspections. You can contact the business personnel in advance to schedule the factory inspection method you want.
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Q Can DADI show real customer cases or shipment records?
A Okay. After you make your request, we can provide real shipping records and customer cooperation case materials.
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Q Does DADI have overseas dealers?
A Yes, we have authorized overseas distributors in Europe, South America, Southeast Asia and other places. At the same time, we are continuously recruiting new distributors in various regions and expanding our global sales network. Welcome to discuss exclusive distribution cooperation with us.
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Q Will DADI expand parts support in the future?
A Our company plans to continuously expand the parts supply system, improve a more complete parts list, optimize global after-sales parts matching services, and provide more efficient and convenient replacement parts support for all dealers and end customers.
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Q What information should I provide for parts inquiry?
A You need to provide the device model, complete machine number, name of damaged parts or actual photos. Our company has a rich reserve of agricultural machinery parts, which can quickly match corresponding parts for you. Please feel free to contact our business personnel for a complete list and quotation of parts.
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Q Can DADI help identify replacement parts for its machines?
A Our company has a rich reserve of agricultural machinery parts, which can accurately match replacement parts for corresponding models.
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Q What is not covered by the warranty?
A Human error, wear and tear of vulnerable parts, abnormal use in the field, and damage caused by self modification are not covered by the warranty. You can contact our staff to obtain the complete warranty terms.
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Q What should I provide when requesting warranty support?
A Please provide order information, equipment number, purchase documents, and pictures and videos of the fault site. You can contact our staff to learn about the complete quality assurance process.
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Q Can I request product specifications before quotation?
A Sure, we can provide complete product specifications and parameters before quoting. The equipment supports customization, and you can contact our staff to send relevant information in advance.
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Q How can I get a DADI Machinery product catalog?
A Contact our staff to send an electronic version of the complete catalog, which supports on-demand customization of model information. For more details, please consult our staff.
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Q Can DADI provide manuals, catalogs, or product literature?
A We can provide a complete set of materials such as multilingual manuals, paper and electronic sample brochures.
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Q Can DADI help calculate container loading quantities?
A Our company staff can accurately calculate the container loading capacity based on the model specifications.
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Q Can DADI help with export documents and shipping arrangements?
A We can assist in processing a complete set of export documents and coordinate with logistics arrangements such as sea and land transportation. You can contact our staff to learn about the complete process.
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Q How are DADI agricultural machines packed for export?
A Small accessories are packaged in cardboard boxes, while the main unit is fixed with anti rust wrapping film and steel frame/iron net cage/wooden box. Customized packaging solutions can be provided as needed. Please contact our staff for detailed instructions.
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Q What payment terms are available?
A Our company has multiple mature payment terms, commonly including T/T, LC payment, etc. You can contact our staff for detailed instructions.
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Q What is the usual production lead time after order confirmation?
A After order confirmation, different products have different standard production cycles. Please contact our staff to inform us of the accurate delivery time.
